Privacy Policy

1) Information We Collect

We collect information in the following ways:

1.1 Information You Provide Directly

You may provide personal information when you:

• request a quote or product demo
• submit a contact form
• request technical or compliance information
• sign up for communications
• contact us by phone, email, or web form

This information may include:

• name
• company name
• job title
• email address
• phone number
• business address
• facility or industry information
• project details or requirements
• any information you voluntarily submit

We do not intentionally collect sensitive personal information such as Social Security numbers, medical information, or financial account credentials through the Site.

1.2 Automatically Collected Information

When you visit the Site, certain information may be collected automatically, including:

• IP address
• browser type and version
• device type
• operating system
• pages visited
• referring website
• time and date of visits
• interaction data and navigation behavior

This information helps us improve website performance, security, and usability.

1.3 Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to:

• remember preferences
• measure website traffic and engagement
• improve performance
• support marketing and advertising efforts

You can control cookies through your browser settings. Disabling cookies may affect certain Site functionality.

2) How We Use Your Information

We use collected information to:

• respond to inquiries and provide requested information
• prepare quotes, proposals, or demonstrations
• provide customer support
• improve our products and services
• operate and maintain the Site
• analyze usage trends and performance
• communicate product updates or relevant business information
• comply with legal and regulatory requirements
• prevent fraud or misuse of the Site

We do not sell personal information.

3) Marketing Communications

If you provide contact information, we may send communications related to:

• product information
• industry updates
• service announcements
• relevant Patho3Gen offerings

You may opt out of marketing emails at any time using the unsubscribe link or by contacting us directly.

Operational or transactional communications (such as quote responses or service-related messages) may still be sent when necessary.

4) How We Share Information

We may share information with:

4.1 Service Providers

Third parties who assist in operating our business, such as:

• website hosting providers
• analytics providers
• CRM and marketing automation platforms
• email delivery services
• technical support vendors

These providers may access information only as necessary to perform services on our behalf.

4.2 Legal and Compliance Requirements

We may disclose information when required to:

• comply with legal obligations
• respond to lawful requests from authorities
• protect our rights, safety, or property
• prevent fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

5) Data Retention

We retain personal information only as long as necessary to:

• fulfill the purposes described in this Policy
• maintain business records
• comply with legal obligations
• resolve disputes or enforce agreements

Retention periods vary depending on the type of information and business need.

6) Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, or misuse.

However, no internet transmission or storage system can be guaranteed to be 100% secure, and users provide information at their own risk.

7) Your Privacy Rights

Depending on your location, you may have rights that include:

• requesting access to personal information we hold about you
• requesting correction of inaccurate information
• requesting deletion of personal information
• opting out of marketing communications
• requesting information about how data is used

To make a request, contact us using the information below.

California Residents (CCPA/CPRA Notice)

California residents may request:

• disclosure of categories of personal information collected
• deletion of personal information, subject to legal exceptions
• confirmation that personal information is not sold

We do not sell personal information as defined under California law.

8) Third-Party Websites

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Users should review third-party privacy policies independently.

9) Children’s Privacy

The Site is intended for business and professional use and is not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

10) International Users

If you access the Site from outside the United States, you understand that information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Site after changes are posted constitutes acceptance of the updated Policy.

12) Contact Information

If you have questions about this Privacy Policy or your personal information, contact:

Patho3Gen Solutions

260 1st Ave South

St. Petersburg, Florida, USA

Phone: 727-300-1069

Website: https://www.patho3gen.com